It is widely recognised that service management is one of the most difficult business processes to manage and control. A constant juggling act between customer demands and resource allocation means service management is one area of the business where up-to-date information is required immediately. A business needs to empower its field service and sales force to increase the company's business performance, while at the same time satisfying customer needs.

Hands-on System’s service management solutions can help you drive sales and service teams to operate more profitably, take excellent care of customers, and contribute toward business growth. With job priority management, simple job quoting, accounting integration and email/SMS job notification, our business systems can be tailored to your unique business requirements.

Using wireless technology your staff can access the system over the internet, recording data regarding the job as they perform their activities, therefore minimising the monotonous administration work required at the end of the week. With customer account and historical information available, your employees can address customer needs with immediacy and identify recurring faults before the customers can.

To find out more about Hands-on Systems service management solutions take a look at Dynamics NAV and Dynamics CRM.

To arrange a demonstration of distribution software, contact Hands-on Systems on 9922 6400.